Mar 12, 2018 | Case Studies
In 1992 Doug Chapiewsky started CenterPoint Solutions, Inc. He’d spent time at Bell Labs helping to develop what would become the call center model. But back then it was simply a single number that would then fork out to different people answering the phone. ...
Feb 5, 2018 | Case Studies
In 2006 when Claude Theoret began building elements of the company which would later become Nexalogy, the term “big data” didn’t even exist. It was just called data mining. Today we’re familiar with the term and easily recognize big players like Amazon,...